Cloud-Based IT Monitoring Software Numerify Raise $37.5M

It’s easy enough for IT costs to get out of control. That’s where Numerify, a software service that helps large companies keep track of choke points and better manage their internal IT services, comes in.

The company raised $37.5 million in venture financing led by Tenaya Capital, with Sequoia Capital and Lightspeed Venture Partners participating. Numerify’s goal is basically to make IT more efficient by monitoring operations like support tickets, and ensure that the costs don’t spiral out of control and departments are still able to help employees in a timely manner. Basically, making sure IT departments don’t lose sight of the whole reason they exist.

Here’s an example of how it might work: service desk employees may find themselves repeatedly dealing with tickets for resetting passwords. Using Numerify, the company can map the origin of all of those reports back to an event — like a software update that requires employees to reset their passwords — and help remove those chokepoints in the future.

“These are all illustrations of how you can use analytics to streamline your service delivery, through an early warning system like a backlog, or through reflective analysis such as understanding what types of incidents are best suited for a self-service paradigm versus others,” CEO Gaurav Rewari said. “It’s using analytics to really optimize your service delivery across the board.”